Refund & Billing Policy
Merchant Underwriting Compliance: Bachs.io Gateway • Avilonai Inspire (All rights reserved)
14-Day Refund Window
Full 100% money-back refund on any unused credit pack or accidental duplicate transaction within 14 days of purchase.
Instant Auto-Restoration
If a CAD synthesis fails due to a network glitch or server timeout, your credit is immediately returned to your balance.
Cancel Subscriptions Anytime
Cancel with one click. Retain full commercial access and credits until the end of your prepaid billing period.
1. Subscription Plans & Billing Cycles
GearBox Studio offers tiered recurring subscription plans (Workshop Pro, Factory CAM) billed either monthly or annually. When you subscribe:
- Automatic Renewal: Subscriptions renew automatically at the beginning of each billing cycle using your stored payment method on Bachs.io.
- Annual Prepayment: Annual plans receive a 20% discount applied to the total 12-month commitment.
- Invoicing & Receipts: Downloadable VAT/GST compliant PDF invoices are automatically generated and emailed for every transaction.
2. Cancellation Policy
You may cancel your subscription at any time directly through the GearBox Studio billing portal or by contacting billing@gearboxcad.com.
Upon cancellation:
- You will NOT be billed for any subsequent cycles.
- Your account remains active with full subscription benefits (including export permissions) until the end of the current prepaid billing period.
- All compiled CAD projects, DXF files, and BOM cut-lists remain safely accessible in your vault.
3. Non-Expiring One-Time Credit Packs
Workshop credit packs purchased separately from subscriptions never expire. Unused credits remain in your account indefinitely, even if you do not have an active monthly subscription.
4. Refund Eligibility Criteria (Bachs.io Compliance)
We uphold fair merchant policies under Bachs.io merchant standards:
5. Dedicated Billing Support & SLA
Our billing team operates with a guaranteed 1 to 2 business day response SLA: